Return Policy

Return Policy

  • We offer returns within 30 days of the order delivery date.  To start a return process, please email customerservice@wovndirect.com and include your order number, the items you wish to return and the reason for the return. Our Customer Service team will email you instructions on how to return your items, a Return Authorization Number, and the return address.
  • Buyer is responsible for the return shipping costs.
  • All returns are subject to a restocking fee of 15% of the item total. 
  • Please allow up to 3 business days to receive your Return Authorization Number. 
  • Please make sure to include the Return Authorization Number when sending your items back as returns will not be accepted without this documentation. 
  • Once we receive your return items, we will inspect the items to ensure they are unused, undamaged, and unwashed. They must be packed in the original packaging. Should they pass the inspection, please allow 14 days from the date we received your return items for your refund to process. We will send you an email once the items have been received and the refund has been initiated. 
  • We do not take exchanges at this time. 
  • Items marked as final sale are ineligible for return.
  • If your items are damaged, please email us pictures of the items and your order number. We will send you replacement items as soon as possible.
Return Conditions
  • Returns are only accepted within 30 days of the order delivery date. 
  • Return items must be unused, undamaged and unwashed. They must be packed in the original packaging. 
    • Buyer is responsible for all return shipping charges. Products must be returned to the correct address that Wovn Direct will supply to the buyer upon a request for return. If buyer returns the items to the wrong address, buyer is responsible for any additional shipping charges and a restocking charge of 35% of the order total. 
    • Wovn Direct will inspect any return items to ensure they meet the return conditions. If they do not, we will not accept the return.
    • If you received free shipping on an item and wish to return that item, the shipping charges incurred by Wovn Direct will be deducted from the buyer’s return credit. 
    • If you received free shipping on an item that was on sale or where a promo code was applied, the shipping charges incurred by Wovn Direct will be deducted from the buyer’s return credit.
    • Restocking Fee: All returns are subject to restocking fee of 15% of the item total. 
    • If a return is damaged during the shipment back to our warehouse, we will not accept the return.
    • Please allow 14 business day after we receive your return items for your credit to show up on your account. 
    • Please allow 14 days from the date we received your return items for your refund to process. We will send you an email once the items have been received and the refund has been initiated. 
    • Final sale items may not be returned.